Privacy Policy

How We Handle Your Personal Information

Important Notice

This service is only available from SMS-compatible mobile phones and smartphones.

Article 1 (Definition of Personal Information)

In this Policy, "Personal Information" refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act. Specifically, it refers to information about living individuals that can identify a specific individual through names, phone numbers, voice information, and other descriptions contained in such information.

Article 2 (Personal Information We Collect)

The Company collects the following personal information in providing this Service:

  1. Phone number: For service registration and emergency alert cancellation verification
  2. Recorded voice data: Voice messages used for automatic calls during emergencies
  3. Emergency contact phone number: Contact destination during emergencies
  4. Payment information: Credit card information (processed through payment service providers)
  5. Usage logs: Service usage dates, set deadlines, cancellation history, etc.
  6. IP address: Access logs when using the website

Article 3 (Methods of Collecting Personal Information)

The Company collects personal information through the following methods:

  1. Direct collection via phone (voice recording, phone numbers, etc.)
  2. Collection through input forms on the website
  3. Obtaining minimum necessary information from payment service providers (Stripe)
  4. Log information when using communication services (Twilio)

Article 4 (Purpose of Using Personal Information)

The Company uses collected personal information for the following purposes:

  1. Providing emergency alert services (voice calls, SMS transmission, etc.)
  2. Payment processing
  3. User support (inquiry response, technical support, etc.)
  4. Analysis of service usage and service improvement
  5. Important notifications
  6. Compliance with laws and regulations

Article 5 (Third-Party Provision of Personal Information)

  1. The Company will not provide personal information to third parties except in the following cases:
    • When there is user consent
    • When required by law
    • When necessary for the protection of life, body, or property
  2. For the provision of this Service, we provide minimum necessary personal information to the following contractors:
    • Twilio Inc.：Voice call and SMS transmission service (United States)
    • Stripe, Inc.：Payment processing service (United States)
  3. We have implemented sufficient data protection measures for provision to the above contractors.

Article 6 (Retention Period of Personal Information)

The Company retains personal information for the following periods:

  1. When emergency alerts are cancelled: 1 month from cancellation date：
  2. When emergency alerts are executed: 1 year from execution date：
  3. Payment-related information: Period stipulated by law (7 years in principle)：
  4. Web access logs: 6 months from acquisition date：

After the retention period expires, such personal information will be securely deleted.

Article 7 (Security Management of Personal Information)

The Company implements the following security management measures to prevent leakage, loss, or damage of personal information:

  1. Restriction of access privileges and introduction of authentication systems
  2. Protection through data encryption
  3. Regular security audits
  4. Personal information protection education for employees
  5. Appropriate supervision of contractors

Article 8 (User Rights)

Users may exercise the following rights against the Company:

  1. Disclosure request: The right to request disclosure of retained personal information：
  2. Correction, addition, deletion: The right to request correction, addition, or deletion of retained personal information：
  3. Usage suspension, erasure: The right to request suspension of usage or erasure of retained personal information：
  4. Suspension of third-party provision: The right to request suspension of provision to third parties：

If you wish to exercise these rights, please contact us through the inquiry contact below. We will respond appropriately in accordance with laws and regulations.

Article 9 (International Transfer)

This Service uses services from Twilio (United States) and Stripe (United States), so personal information may be transferred to the United States. These companies have implemented appropriate data protection measures and conduct transfers in compliance with the Personal Information Protection Act.

Article 10 (Use of Cookies)

  1. Our website may use cookies to improve user experience.
  2. Cookies do not contain information that identifies individuals.
  3. You can disable cookies through browser settings, but some functions may not be available.

Article 11 (Changes to Privacy Policy)

  1. The Company may change this Policy due to changes in laws or service content.
  2. We will notify you in advance on our website about important changes.
  3. If you continue to use this Service after changes, you will be deemed to have agreed to the changes.

Article 12 (Contact Information)

For inquiries regarding the handling of personal information, please contact us at:

Yononaka LLC Personal Information Protection Officer
Email：contact@yononaka.co.jp
Address：609 Miyamasuzaka Building, 2-19-15 Shibuya, Shibuya-ku, Tokyo
Phone：121-3529-7037
Service Hours：24/7 (Email inquiries)

Effective Date: January 1, 2024
Last Updated: January 1, 2024

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